Section 6 - Calling Procedures During Office Hours (0800 - 1600 hours)

Previous Page | Next Page

Transport Canada Marine, Pacific Region, Compliance and Enforcement Division

Regional Marine Information Centre ( RMIC ) / Transport Canada Marine ( TCM )

1. RMIC ( a.k.a. MCTS , VTS ) calling TCM Receptionist at 1-604 – 666 – 5300 for any Incident Reports, Deficiency Reports, or Places of Refuge Requests during normal Office Hours (0800 – 1600 hours).
2. TCM Receptionist shall call a Marine Safety Inspector ( MSI ) in TME Office as indicated below without any delay, e.g. if in January, the TCM Receptionist would call “A” first on his Cellular #, if no answer, shall not leave any voice message or email message for calling back, but then go down the names on the list and call the next MSI , i.e. “B”, “C”, “D”, etc . in that order. If none of the MSI is answering the call, the TCM Receptionist shall call TME or TM . TCM Receptionist shall maintain the RMIC / MSI Calling Time Log in the Office.
3. The MSI who is answering the call shall call back RMIC at 1-604 – 666 – 6012 to obtain the details of the Report without any delay.
4. The MSI shall deal with the Report if it is under TME ’s responsibility without any delay, or if appropriate, pass the information of the Report to an appropriate Program / District Manager for immediate follow-up action without any delay. MSI shall maintain a Time Log for his / her action.

RMIC / TCM Calling Roster During Office Hours (0800 - 1600 hours) - Starting January 2009

Previous Page | Next Page