Reporting potential safety defects in motor vehicles, tires, and child car seats

From Transport Canada

If you believe a safety-related defect may be affecting your vehicle, tires, or child car seat, report the problem to Transport Canada's Defect Investigations and Recalls Division.

  • Fill in our on-line Defect Complaint Form


  • Call:
    • 1-800-333-0510 (toll-free in Canada)
    • 819-994-3328 (in the Gatineau-Ottawa area or internationally)
    • Telephone service is available Monday to Friday, 8:30 a.m. to 4:30 p.m. Eastern Standard or Daylight Time.
    • After hours, leave a message and we will return your call the next business day.

We will document and analyze your complaint and launch an investigation, if needed.

Safety-related defects

Safety-related defects are defined as defects that:

  • originate at the design, manufacturing or assembly stage
  • interfere with the safe functioning of the vehicle, tire, or child car seat
  • are present in a group of similar vehicles, tires, or child car seats
  • directly endanger the safety of a person, including:
    • drivers
    • passengers
    • people in other vehicles
    • pedestrians
    • cyclists
    • other road users
  • cause a problem that occurs with little or no warning and is not due to everyday wear and tear, a lack of maintenance, or negligence by the owner

Vehicle fuel consumption and emissions concerns

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